Terms and Conditions

Trademarks, Copyrights and Restriction

All content, graphics, images, audio and video clips on this site are subject to trademark, copyright and/or other proprietary or intellectual property rights or licenses held by Franklin Energy Services, LLC (“seller”), seller’s affiliates, seller’s third-party providers, or the utility provider.

Product Specifications

Product specification(s) posted on this site, or otherwise represented by seller, may vary and are subject to change without notice. Product suitability, energy, water and dollar savings where provided are believed to be accurate to the best of seller’s knowledge. Actual savings, product performance and product longevity may vary depending upon user application and product specification. The seller makes generalized, not finite representations as to the product savings, life, suitability, or use applicability. It is the buyers’ responsibility to quantify product suitability for applications which require finite specifications unless otherwise represented by the seller.

Warranty

All other goods sold are guaranteed to be free from defects in material and workmanship for a period of 60 days from shipment. Some products may include a longer warranty period; please refer to product packaging or specification on the products’ webpages for more detailed information. To request a copy of warranty information for a specific product please call customer service at 855-783-5283 or email customercare@centerpointenergyinshop.com. 

Other than this warranty, seller (and the utility provider) makes no warranty of any kind, express or implied, including any warranty of merchantability, fitness for purpose or otherwise. The seller (and the utility provider) shall in no event be liable for any incidental, indirect, special or consequential damages of any kind, in contract, tort or otherwise. The seller’s (and the utility provider’s) liability and buyer’s exclusive remedy is limited to the replacement of non-conforming products or payment in an amount not to exceed the purchase price of the specific products for which damages are claimed at the option of the seller.

Governing Law

Jurisdiction and applicable law governed by and interpreted according to the internal laws of the State of South Carolina without regard to choice of law provisions. The parties to these Terms and Conditions (which, for the avoidance of doubt, are the seller and the buyer) consent to the jurisdiction of the State and Federal Courts of South Carolina and the effectiveness of Service of Process by Certified United States Mail.